Balance Wellness Coaching, operated by Lynn Nestor (“we,” “us,” “our”), is committed to protecting your privacy and safeguarding your personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.
This Privacy Policy explains how we collect, use, store, and share your personal information when you visit balancewellnesscoaching.com (the “Site”) or purchase our products and services.
1. Information We Collect
We may collect the following types of information:
Personal Information You Provide: name, email address, phone number, billing information, and details shared when booking coaching sessions or subscribing to programs.
Wellness/Coaching Information: goals, self-reported lifestyle or health information (only if voluntarily provided during sessions).
Technical Information: IP address, browser type, device information, and browsing behaviour on our Site (collected via cookies or analytics tools).
Payment Information: processed securely through third-party providers (we do not store full credit card details).
2. How We Use Your Information
We use your information to:
Deliver and manage our coaching services, courses, and programs.
Process payments and manage your account.
Communicate with you (booking confirmations, program updates, newsletters).
Improve our Site, services, and customer experience.
Comply with legal and regulatory obligations.
We will only use your information for the purposes for which it was collected, unless otherwise permitted by law.
3. Consent
By using our Site or purchasing our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
You may withdraw your consent at any time by contacting us (see Section 8), though this may limit our ability to provide services to you.
4. Sharing of Information
We do not sell, rent, or trade your personal information.
We may share limited information with trusted third-party providers who assist us with:
Payment processing
Email marketing and communications
Website hosting and analytics
These providers are only authorized to use your information for the services they perform on our behalf.
5. Data Storage & Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or misuse.
Your data may be stored electronically on secure servers located in Canada or the United States, depending on our third-party service providers.
6. Retention of Information
We retain personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. When no longer needed, it will be securely deleted or anonymized.
7. Your Rights
You have the right to:
Access your personal information.
Request corrections to inaccurate information.
Withdraw consent for certain uses.
Request deletion of your data, subject to legal or contractual restrictions.
To exercise these rights, contact us at the email below. We will respond within a reasonable timeframe, in compliance with Canadian privacy laws.
8. Contact Us
If you have questions or concerns about this Privacy Policy, or to make a request regarding your personal information, please contact: